"A friendly smile can disarm an aggrieved customer. Keep smiling"

"Our body language reflects our inner feeling. It is an open secret"

"'I am sorry', spoken from the heart is like a healing tonic to the soul"

"Learn continuously, grow continuously and become a Master. it is earned from hard work, not from family tradition"

"Learn from challenges and obstacles on the way.They prepare you for the future. That is called experience"

"Don't hold back your opinions; they can bring about a breakthrough"

"Hire top performers or set your company up for the inevitable. Do you have what it takes?"

"There is only one way to understand the latent concerns of a customer. Get closer"

"A complaint is a golden opportunity to make amends. But beware, it comes wrapped in any manner, even a verbal assault"

"The WOW experience is the value derived as a consequence of continuous caring efforts. One careful step mastered over time becomes a way of life"